About

• Company Description
• Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
• We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics
• Everience operates in the Benelux and internationally and has 16 sites in Europe.
• The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting..
• Job Description
• You will be responsible for the continuous operational integrity of the The Client group’s system infrastructure, including the reservations system.
• Field of activity 1: Support level 2 and 3
• Provide level 2 and 3 expertise support to users, in collaboration with the Service Desk team (level 1) and application managers (level 2 and 3).
• Ensure all incidents and requests are properly documented and tracked using the Service Desk reporting tool.
• Participate in the Out of Hours support rota for IT Emergencies and System alerts.

Deliverables

• Treatment of tickets
• Documentation on new given subjects
• Acceptable SLA respected
• Field of activity 2: Systems Management
• To be responsible for the quality and integrity of systems and data within the deadlines set by the business constraints in accordance with the security rules in force in the Company.
• To participate in the animation and definition of the system resources required by the applications, the consumption of system resources and plan their development in collaboration with suppliers and editors.
• To contribute to the management and maintenance in good operational condition of certain technical sub-domains (messaging, office automation, disk storage, networks, backups, databases etc).
• To be responsible for the reservation system for providing responsive, professional & high quality, 2nd line technical IT support and customer.
• Ensure the associated documentary formalism (technical specifications, operating procedures)

Deliverables

• Updated BAU and projects documentation
• Optimising current processeses
• SLA on tickets
• Field of activity 3: incident management Missions
• Manage the handling of incidents identified by the various internal players and participate in the investigation of incidents and intervention in the event of an emergency and/or crisis.

Deliverables

• Documentation to update next an incident in order to progress for next time resolution
• Field of activity 4: Stakeholder relations Missions
• To manage internal or external partners in the context of deployment projects, continuous improvement actions, and skills transfer to the Service Desk as and when required.

Deliverables

• Become more and more autonomous for solving Systems request
• Qualifications

Essential

• Minimum of 3 years of university level education
• At least 3 years of relevant experience required
• Computer and Server administration education, network
• Autonomous, organized, methodical, rigorous, analytical and good interpersonal skills.
• Good command of written and spoken English language
• Valid Passport / International Travel documents
• Ability to travel between business locations in the UK and France

Desirable

• Good command of written and spoken French language
• Cyber security knowledge
• Full driving license

Technical skills

• Proficient in managing various operating systems: Windows 11, Windows 2016/2022 and Linux RedHat
• Proven experience in Microsoft Exchange and Microsoft 365 platform
• Experience with VMware and Citrix Virtual Agents and Desktop
• Experience with cloud technologies (GCP, AWS or Azure)
• Knowledge of the following Infrastructure and tools: SAN (Storage Area Networks), server hardware, PowerShell and Linux shell scripting
• Knowledge of database technologies such as SQL, MySQL, Sybase
• Experience with system monitoring and supervision tools such as Centreon Nagios
• Experience with data backup and disaster recovery solutions, ideally Veeam.

Soft Skills

• Ability to collaborate with others or work independently
• Good communication skills
• Customer orientated
• Be able to work well under pressure
• Able to work to deadlines
• Good problem solving and analytical skills
• Prioritise tasks while remaining flexible to changing workload
• Additional Information
• All our positions are open to people with disabilities