About

• Interact with project teams and clients for DevOps and make recommendations for Cloud infrastructure support and services.
• Setup and manage the Cloud servers and software systems and resolve issues to keep the systems up and running.
• Taking care of product CI/CD pipelines and ensuring that all applications are monitored and troubleshooted without downtime.
• Set up and manage backups, DR and HAs across the products.
• Set up and ensure IT security is met as per the project and business needs.
• Maintain documentation and diagrams of the infrastructure.

• Setup and manage domain, hosting (Shared, VPS and Cloud hosts), email accounts for the organization and its customers.
• Provide support for M365 and Google workspaces and third-party gateway services for messaging needs.
• Set up and manage backups and restoration.
• Taking care of prompt renewal of WP! accounts and services with respective vendors and update records.
• Troubleshoot account problems for project teams, clients, and vendors on SLA to ensure smooth business operations.

Internal Systems Administration:

• Set up and troubleshoot internal systems PCs, Laptops, LAN, Wi-Fi, WAN, Internet, Firewalls, and other hardware devices to ensure the IT needs of the business.
• Install and configure software and applications for internal team and stakeholders.
• Ensure management and maintenance of IT assets and inventory for optimal business performance.
• Aid with the training of new system users, set up accounts and grant relevant access to them.

• Good experience in administering Cloud Infrastructure and network computing systems.
• Good experience with setup and troubleshooting PCs, Laptops, LAN and WAN devices and networks.
• Experience in handling domain & hosting consoles (WHM, cPanel, AWS, Azure, etc.).
• Experience in handling IT security systems.
• Good English communication and email writing skills.
• Strong interpersonal & customer relationship skills.
• Troubleshooting & problem-solving skills.
• Good client and vendor handling and negotiation skills.
• Strong analytical and decision-making skills.
• Documentation skills.
• Risk management skills.