What's involved with this role:

OFFICE BASED ROLE

Switchboard Operator

JM BL 371677

£16.25 per hour PAYE

Contract Length: 12 months

Full time hours: 37 hours per week (4 on 4 off Shift pattern until Midnight, some weekend working is required)

Location: St Asaph, North Wales

Our client is looking for an efficient and professional switchboard and reception service operator within a secure communications environment, ensuring that all calls and enquiries are handled promptly, accurately, and with a high level of customer care.
To carry out this role candidates will need excellent experience of operating a switchboard and covering reception. Our client is also looking for candidates with a good level of Welsh ideally Level 2.
Key Responsibilities:



Deliver a quality customer service to all members of the public and internal personnel.


Answer and manage incoming calls to a centralised switchboard, using prescriptive questioning to filter and direct callers to the appropriate department or individual.


Where possible, provide advice or resolve queries at the first point of contact.


Operate the fault reporting system in line with established procedures and escalate issues when necessary.


Provide support to operational teams during major incidents or exceptional circumstances.


Receive and transmit data, including emails, and utilise internal systems to assist with resolving enquiries.


Ensure compliance with policies relating to Equal Opportunities, Health & Safety, Data Protection, and related legislation.


Undertake any additional duties as required, commensurate with the role and grade.


Provide reception cover when required, including:



Admitting authorised visitors and notifying relevant personnel of their arrival.


Signing in visitors and issuing passes.


Receiving and signing for post and deliveries and ensuring timely notification to recipients.




Essentials:
NVQ Level 2 (or equivalent qualification), or relevant proven experience.
Level 2 Welsh speaker
Ability to communicate fluently in both Welsh and English.
Strong communication skills and the ability to work effectively both independently and as part of a team.
Competent in using IT systems, including standard Microsoft Office applications.


We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.



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Job Ref: JM BL 371677


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.