About

• Overview
• We're looking for a dynamic individual to support the design and implementation of our Order to Cash function within D365 for Europe and some Asia countries. In this pivotal role, you'll co-lead fit-gap analysis workshops with an Implementation Specialist, translate business needs into smart ERP documentation and solutions, and lead process standardization and optimization across the organization.
• If you thrive on collaboration, have deep process expertise, and are ready to shape best practices as a member of our global D365 Implemenation team, this is your opportunity to make a lasting impact.
• This role offers the flexibility of working a hybrid schedule between your home and our office in Milton Keynes, UK (minimum 2 days in office per week).
• This role requires UK work authorization. Visa sponsorship is not available.
• Responsibilities
• Process Development
• - Serve as subject matter expert for the Order-to-Cash function to design and implement ERP processes in D365
• - Collaborate with the Implementation Specialist to maximize out-of-the-box functionality and minimize customizations
• -Co-lead requirements gathering and fit-gap workshops, map current processes, and design future-state processes aligned with our Global Template and best practices
• - Develop functional specifications and participate in solution design sessions to ensure cohesive ERP architecture
• - Support configuration and development reviews to confirm alignment with approved "To-Be" processes
• - Maintain deep, current knowledge of D365 features to contribute fresh ideas and insights to the team
• Issue Resolution
• - Assist the Application Support Team with complex issues during implementation and post-go-live
• - Drive resolution of cross-functional process challenges and collaborate on solutions with the Implementation Specialist
• Testing
• - Create test scripts and scenarios, lead functional testing, and review results to identify errors and optimization opportunities
• Training
• - Develop training materials and lead sessions for key processes
• - Promote change management and user adoption for D365 rollout
• Monitoring
• - Maintain process governance, including SOPs and change requests
• - Support post-go-live activities: monitor performance, troubleshoot issues, and drive continuous improvement
• Qualifications
• Experience in business process mapping and design
• Hands-on functional/operational experience with Microsoft Dynamics 365 Order-to-Cash (OTC) with area such as Sales Order Processing, Trade Agreements, Rebates, Fulfillment, RMA, EDI, etc.
• Experience with ERP implementation as a business analyst or subject matter expert, ideal but not required
• Working experience supporting or championing process changes improvement