About

• SUMMARY
• The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.
• This role requires being fully fluent in English AND at least 2 of the 3 following languages: Italian, Spanish, and Portuguese.
• If residing within commutable distance to our Maidenhead office, this role would require a hybrid work schedule after training (Tues-Thur in office, Mon/Fri work from home). Those outside of commutable distance may be considered on a remote basis.
• This position will start on January 12, 2026 and requires 100% attendance for 8 weeks of training.
• Training will be conducted from 4 pm-1 am GMT; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide professional support to all Avetta customers
• Help end-users navigate the Avetta Cloud Application
• Verify technical documents submitted by end users
• Ability to resolve complex issues with focus on customer experience
• Interact directly with Avetta customers through telephone, email and chat
• Prioritize and resolve customer needs
• Accurately verify details on regulatory documents
• Support and explain customer billing and subscription terms
• Record details of interactions in Service Cloud (SFDC)
• Provide necessary outbound follow-up, both via phone and email
• Communicate and coordinate with internal departments
• Work as a team and be a positive addition to Avetta’s culture
• Performs other duties as assigned
• May be required to attend training, meetings, or seminars

IDEAL QUALIFICATIONS

• Call center experience is a plus
• Excellent communication skill – both written and orally
• Working PC knowledge, windows preferred and related applications
• An affinity for learning online software systems
• Interpersonal skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Adaptability
• Self-Motivated
• Stress tolerance
• Ability to learn and apply new information or skills
• Fluency in English and 2 of the 3 following languages: Italian, Spanish, and Portuguese
• #LI-Remote