About

Supervisor Overview:
As a Supervisor at Balfe’s, you will play a key role in overseeing employees, primarily sales staff and possibly other team members, while supporting the Assistant Manager and Store Manager in the smooth running of daily operations. You will help drive sales, ensure excellent customer service, and contribute to maintaining a well-organized and efficient store environment. Your responsibilities will include motivating, training, and, when necessary, addressing performance concerns within the team. Your goal is to support store management and uphold exceptional standards across the store to create an outstanding shopping experience for customers.

What You'll Be Doing at Balfe’s:

• Providing support to the store management team with daily operations.
• Acting as a key holder when required, ensuring adherence to all in-store security procedures, and being responsible for opening/closing the store during shifts.
• Handling cash transactions, including taking payments, cashing up, maintaining floats, and using the automated till system.
• Completing necessary paperwork related to financial transactions and end-of-day cashing up.
• Assisting with routine stock counting, stock takes, product layouts, restocking, and promotional setups.
• Overseeing the order book and managing customer orders in the absence of the Store Manager.
• Assisting with the staff rota in the absence of the Shop Manager/Assistant Manager.
• Delegating daily workloads and tasks to both shop floor and workshop teams.
• Supervising and ensuring task completion, aligning with expectations set by management.
• Assisting the management team in monitoring team performance, whilst providing guidance and feedback, and reporting strengths and areas for improvement back to store leadership.
• Supporting the maintenance of a clean, organised, and welcoming store environment.
• Ensuring all health and safety policies and procedures are followed.
• Understanding and staying up to date with product features and benefits, particularly new product launches.
• Actively selling bikes and assisting customers with PAC (Parts, Accessories, and Clothing) attachments to enhance their purchase, which will help in working towards the store KPI targets and contributing to store sales goals.
• Motivating, mentoring, and leading the team to drive performance and create a positive, customer-focused atmosphere.
• Ad hoc duties as directed.

Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach an agreement on any changes.

Knowledge & Skills

· Experience of leading a team or management experience would be beneficial.

• Advise and recommend products and services to suit customer needs and budget.
• Demonstrates a positive approach to all their work and gives the best of themselves to every task and challenge.
• Understanding of how to assemble bikes and/or passion for cycling.
• Ability to drive sales through excellent service.
• Ability to motivate a team with effective communication.

Balfe’s Perks:

• Technical training & accreditation program for mechanics and new starters.
• 28 days annual leave and other flexible holiday arrangements.
• Cycle to Work initiative.
• Trade discounts after probation for staff.
• Performance/commission bonuses.
• Brand led training courses.
• Referral bonus scheme.
• Uniform is provided.
• 28 Days Annual Leave.

Our Values

Passion - We love cycling, and we love what we do – we’re excited to share our passion with the world. It’s what makes Balfe’s a fun and positive place to work.

Teamwork - There are no egos here – we work collaboratively for the greater good of the team. We go the extra mile for our customers, and each other!

Honesty -Good relationships are built on trust. Our customers can trust us to be honest and reliable at all times – we want to break down barriers and make cycling simple.

Community - We’re here to help the cycling community, and welcome new people to it. Our open and friendly team are ready to assist people along all stages of their two wheeled journey. We believe that cycling is for everyone.

Knowledge - Our goal is to provide our customers with all the knowledge they need to feel confident on two wheels. We pride ourselves on our level of collective experience and are constantly working to upskill our team

Job Types: Full-time, Permanent

Pay: £26,500.00-£27,500.00 per year

Additional pay:

• Commission pay

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Application question(s):

• How many years of sales experience do you have?
• What do you think is the most important aspect of great customer service?
• What bicycle do you own, and why did you choose it?

Experience:

• supervisor role: 1 year (preferred)

Work Location: In person

Reference ID: Islington - Supervisor May2025