About

Department: RetentionLocation: London, Leeds, Manchester, Birmingham (On-site)About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.Our Vision: Changing lives through education.What We Do: You will be responsible in maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them.About the Role:Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methodsEnsure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support studentsDevelop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantageAssist with the collection of operational data, and to proactively work to improve KPI performanceAdapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriateBe committed to a culture of continuous improvement and entrepreneurship, in line with GBS valuesAbout you:Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type roleStrong communication skills both in writing, over the phone and in person<li