About

A fantastic casual opportunity to become an Online Enquiry Assistant at the University of Sydney starting on November 10th, 2025 Open to currently enrolled UYSD students only Up to 20 hours per week roster availability required Hours will be available between 7am – 7pm Monday to Friday HEO3 Step 1- $49.94 per hour About the opportunity The Student Centre team support all enquiries to the University of Sydney via a face-to-face counter service, phones, and online customer service channels. They provide customer service, information, advice and referral about a broad range of matters relating to a student’s time at university. This includes course options and admissions, student cards, fees, enrolment, timetables, examinations, special consideration, study abroad and exchange, and graduation. The Online Enquiry Assistant is open to USYD students only to provide general information, guidance and support to prospective students, in line with agreed policy and procedures, via the Student Enquiry Portal. Over time and Saturday work may be offered in Semester commencement peak period. This position is based on-site at our Camperdown Campus. There is an expectation that during the whole University closure in December/January, that Online Enquiry Assistants are available via hybrid working arrangements as agreed with their supervisor. Your key responsibilities will be to: respond to student online enquiries through the ServiceNow platform in a collaborative team environment provide accurate and timely information to prospective students in a high-volume service centre forward enquiries to specialist areas using established triage protocols conduct internal research using University platforms and stay informed about key dates, activities, and announcements to ensure accurate and timely responses compose professional, culturally sensitive, and clear email responses that reflect a supportive approach to diverse backgrounds contribute to service enhancement by developing knowledge of the online enquiry support lifecycle and identifying opportunities for improvement through collaboration assist in stakeholder communication and help maintain relevant databases support reporting and compliance tasks in line with University guidelines promote health and safety awareness through regular checks and team discussions undertake other duties appropriate within the classification level as required assist with the organisation and coordination of meetings, events and conferences, including diary management. About you recent experience of working in a front-line, client-focused service or support role either in the context of education, call centres or customer service industry demonstrated ability to provide excellent customer service in a high-volume environment with a focus on delivering a quality, empathetic student experience with the ability to adapt/respond to different types of clients must have strong written communication skills and fast typing accuracy with proven ability to retain and manage a lot of information strong customer service, prioritisation and organisational skills, the ability to apply good judgement, work collegially, flexibly and effectively on the online enquiry channel in a team environment. Sponsorship / work rights for Australia Visa sponsorship is not available for this position. This role requires valid work rights for Australia. Pre-employment checks Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment. EEO statement At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds. We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion. How to apply Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply. For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Mari Wyn Lewis, Recruitment Consultant Recruitment Operations, by email to mari.lewis@sydney.edu.au © The University of Sydney The University reserves the right not to proceed with any appointment. Applications Close Sunday 26 October 2025 11:59 PM Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! The University values are excellence, trust and accountability. The University of Sydney is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged. The University reserves the right not to proceed with any appointment. The University of Sydney may conduct routine pre-employment checks before an appointment is made. Want to know more about working at the University of Sydney? https://www.sydney.edu.au/about-us.html