About

• Shape the Future of Client-Centric Innovation at Mintel
• Are you a strategic thinker with a passion for amplifying the voice of the customer? Do you excel at building high-impact programs that influence product, content, and marketing strategies? If so, Mintel has a rare opportunity for you.
• We’re looking for a Strategic Lead, Customer Insights to spearhead two flagship initiatives that will redefine how we engage with and learn from our clients: the Client Advisory Board (CAB) and the Independent Expert Network (IEN).
• This high-impact role will place you at the heart of Mintel’s transformation into a truly client-centric organization—bringing external perspectives directly into our strategic decision-making and helping us evolve in step with our clients' needs.
• What You’ll Be Doing

You’ll lead the development, execution, and growth of two key programs

1. Client Advisory Board (CAB)

• Design and manage CABs with senior stakeholders from Mintel’s Strategic Partner Accounts.
• Facilitate high-value strategic conversations and co-creation forums that shape our product, content, and service direction.
• Ensure outputs directly influence Mintel’s commercial and marketing strategies.

2. Independent Expert Network (IEN)

• Launch and scale a global network of external subject matter experts (across economics, technology, climate, culture, etc.).
• Oversee expert recruitment, engagement, and contributions to content and thought leadership.
• Partner with internal teams to ensure insights drive relevance, innovation, and impact.
• And Beyond...
• Explore and develop additional client engagement panels across other segments.
• Collaborate cross-functionally to embed insights into decision-making.
• Measure and communicate the impact of CAB and IEN on retention, innovation, and brand reach.
• Represent Mintel with senior clients and experts—international travel included.
• What We’re Looking For
• 8–10+ years of experience in Client Experience, Strategy, Research, or Insights, ideally in B2B or professional services.
• Proven success leading advisory boards, client research programs, or expert networks.
• A confident relationship-builder, skilled in engaging C-suite clients and external thought leaders.
• Strong strategic facilitator who can challenge assumptions and translate insights into action.
• Cross-functional collaborator, experienced in driving alignment and clarity in complex stakeholder environments.
• Proactive, entrepreneurial, and not afraid to build something from the ground up.
• Skilled at turning diverse data into actionable themes and influencing internal decision-making.
• How Success Will Be Measured
• Client Engagement: Sustained participation in CAB and IEN with senior-level stakeholders.
• Revenue Growth: +10% increase in spend from CAB participants.
• Client Retention: +1% lift among Core Accounts by addressing unmet needs faster.
• Innovation: Increased client interaction driving smarter, faster development.
• Thought Leadership & Brand Reach: +20% increase in visibility and engagement across channels.
• Why This Role Matters
• This is more than a strategic role—it’s a pivotal opportunity to lead transformation. By championing the voice of the client and harnessing external expertise, you’ll help shape the future of Mintel’s content, products, and client relationships.
• You’ll work across the business, influence leadership decisions, and elevate Mintel’s position as a thought leader in the industry.
• Ready to shape the future with us?
• Apply now and help us listen smarter, think deeper, and grow better—together.
• #LI-SH1