About

In this role, you’ll play a key part in driving growth by identifying opportunities, creating innovative development solutions, and shaping new services. Your work will help grow our Developer Services business, strengthen commercial success, and deliver great outcomes for Thames Water customers. What you’ll be doing as a Strategic Account ManagerYou’ll be the key point of contact for our large developer, SLP and NAV customers, building strong relationships, resolving issues, and driving service improvements. By understanding their journeys and challenges, you’ll provide valuable insight to shape growth and strengthen our business. Build and maintain strong networks across multiple teams and stakeholders, ensuring shared objectives are met while supporting individual goals and driving smooth project delivery. Maintain a clear customer focus, meeting service level agreements and statutory timeframes while proactively managing escalations, risks, and complaints to deliver excellent outcomes. Develop and implement effective strategies that drive continuous performance improvements, ensuring both immediate success and long-term sustainability of the project. Provide leadership and expert guidance within Developer Services, influencing positive outcomes and contributing directly to the success of DMEX performance. Foster a culture of innovation and safety, creating an environment where new ideas are encouraged while ensuring a proactive approach to Health and Safety. Engage with strategic stakeholders, both internal and external, to build alignment, strengthen collaboration, and identify opportunities that deliver significant commercial and operational benefits. Base Location: Hybrid – Based in Reading.Hours 36 hours per week, Monday to Fr