About

• Job Title: Senior Manager, Talent Management
• Reports To: Senior Director, Talent Management & Development
• Status: Full-Time
• Category: Human Resources
• Location Name: Service Experts
• Location Address: 3400 N Central Expy, Suite 410, Richardson, TX 75080
• Work Type: Hybrid (Tues, Weds, Thurs in-office)
• Join the team of experts and realize your true potential!
• Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Job Summary

• The Senior Manager, Talent Management will be responsible for designing, developing, and implementing integrated talent management programs and processes that align with the company’s business objectives and support a high-performance culture. This role focuses on employee engagement, performance management, learning & development, leadership development, and succession planning.

Key Responsibilities

• Manage the annual performance management cycle, including goal setting, performance reviews, and feedback processes
• Drive the talent review and succession planning processes to build leadership pipelines and identify top talent
• Develop and implement employee development programs using blended learning approaches (eLearning, instructor-led, virtual)
• Design and executive employee listening strategies (e.g. surveys) to gather feedback and measure engagement
• Analyze talent data to identify trends, measure program effectiveness, and make data driven recommendations
• Lead change management efforts related to talent management initiatives
• Collaborate with HR Business Partners and senior leadership to align talent strategies with organizational goals
• Manage vendor relationships for talent development and assessment tools
• Support diversity and inclusion initiatives within talent management programs

Required Qualifications

• Bachelors Degree in Human Resources, Organizational Development, Business Administration, or a related field (Master’s preferred)
• Certified Professional in Talent Development (CPTD) or Associate Professional in Talent Development is preferred
• 8+ years of progressive experience in human resources, with a focus on talent management, organizational development, or learning & development
• Experience with leadership assessments (e.g. Hogan, KornFerry, 360s) and development tools
• Proven experience implementing performance management, succession planning, employee engagement, and leadership development programs
• Experience with Learning Management Systems (LMS) and Performance Management Systems (PMS). (Workday preferred)
• Strong analytical skills with the ability to leverage data for insights and decision making
• Excellent communication, facilitation, and interpersonal skills
• Strong project management and organizational skills
• Ability to work collaboratively in a fast-paced environment and influence across all levels of the organization

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including

• Competitive Pay with incentive opportunities.
• Paid Time Off and Company Holiday Pay.
• Medical, Dental, and Vision Insurance programs.
• 401(k) Retirement Savings Plan with company matching contributions.
• Life Insurance and disability insurance options.
• Supplemental benefit programs.
• World Class Training opportunities through our Experts University.
• Career Development opportunities.
• Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
• Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com