About

Join us as a Specialist Customer Care - Mortgages CME (Customer Mortgage Expert) at Barclays where you'll be primarily responsible for supporting customers throughout their mortgage journey by triaging enquiries, ensuring high-quality appointment bookings, and promoting digital self-serve options. You will also manage post-application queries on application progress and provide post-completion support, including payment adjustments, direct debit updates, and mortgage redemption enquiries. This role operates on a shift pattern covering the hours from 8:00 am - 8:00 pm Monday- Friday and 9:00 am - 5:00 pm on Saturdays. To be successful as a Specialist Customer Care - Mortgages CME, you should have experience with: Great resilience and a clear understanding of Barclays’ values and company principles Excellent communication skills, with the ability to engage and support customers effectively Some other highly valued skills may include: Experience working in a regulated business environment CeMAP qualification (or progress toward it) Previous customer service experience You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone.Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.Collaboration with teams across the bank to align