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Job Description Spare Parts Strategy & Service Supply Chain Lead (Contract) Engagement Type: Contract / Fixed-term (e.g. 2–4 months, extendable by exception) Location: Remote Reporting to: Technical Operations Manager (Europe) Key Interfaces: Field Service, Engineering, Quality, Product Management, HQ Supply Chain & Manufacturing Travel: Not Required About Tellus Power Tellus Power is shaping the future of sustainable mobility through cutting-edge electric vehicle (EV) charging infrastructure. With over 450,000 EV chargers deployed globally, our solutions support commercial, fleet, and residential charging across AC, DC, and emerging V2G/V2X technologies. As the European subsidiary of Tellus Power Group, we are rapidly scaling operations across 14+ markets, working with major OEMs, distributors, utilities, and energy innovators. Backed by a strong partner ecosystem and a pragmatic, high-performance culture, we are focused on accelerating the transition to zero-emission transport through reliable, cost-effective, and locally supported charging solutions. Role Purpose The Spare Parts Strategy & Service Supply Chain Lead is responsible for designing and implementing a scalable, cost-efficient, and service-ready spare parts model to support the European EV charging business. The role will conduct a full end-to-end analysis of the spare parts ecosystem across the company’s entire EV charger product portfolio, classify parts by criticality and sourcing strategy, and define how each part should be sourced, stocked, delivered, and governed to meet European service expectations. This role is deliberately front-loaded, focused on analysis, system design, supplier setup, and process definition. It will leave behind a robust, documented operating model that can be maintained by Operations and Field Service with minimal ongoing effort. Strategic Objectives • Ensure rapid availability of critical spare parts to support uptime and SLA commitments • Minimise inventory holding costs and working capital exposure • Eliminate ambiguity and ad hoc decision-making during service incidents • Create a single source of truth for spare parts across products and markets • Enable European scale without building an oversized logistics organisation Key Responsibilities 1. End-to-End Spare Parts Catalogue & Data Architecture • Build a master spare parts register covering the full EV charger product range (AC, DC, accessories, variants). • Map every spare part to: o Associated product(s) and configurations o Functional role and failure impact o Installed base relevance o Unit cost and replacement cost o Physical characteristics (size, weight, shipping constraints) o Regulatory or certification dependencies • Identify: o Duplicate parts across products o Opportunities for standardisation or rationalisation o Obsolete or low-value parts that increase complexity Outcome: A complete, structured, authoritative spare parts dataset that underpins all service decisions. 2. Criticality & Failure Impact Classification • Classify spare parts based on: o Impact on charger operability and safety o Frequency of failure (where data exists) o Ability to bypass or temporarily mitigate failures • Segment parts into service-critical tiers, for example: o Non-critical / cosmetic o Operational but non-blocking o Service-blocking o Safety-critical • Align classifications with: o Field Service experience o Engineering failure modes o Customer SLA expectations Outcome: Clear prioritisation of which parts truly matter for uptime and customer experience. 3. Sourcing & Fulfilment Strategy Design • Define a tiered sourcing strategy for all spare parts, such as: o Commodity items sourced on demand via e-commerce or distributors o Semi-specialised components sourced via approved European wholesalers o Proprietary or long-lead items stocked regionally or air-freighted • Evaluate sourcing options against: o Lead time o Cost o Reliability o Scalability • Recommend: o Buy vs stock vs expedite decisions o Regional vs centralised holding strategies o Air freight vs sea freight breakpoints Outcome: Each spare part has a clear, pre-defined sourcing rule — no debate during outages. 4. Supplier, Distributor & 3PL Enablement • Identify and validate: o E-commerce platforms (e.g. Amazon Business) o Industrial and electrical wholesalers o OEM component distributors o Third-party logistics (3PL) partners where applicable • Support setup of: o Supplier accounts o Approved part numbers and SKUs o Pricing and availability references • Define fallback suppliers and substitution rules where appropriate. Outcome: A resilient, multi-channel supply model with no single point of failure. 5. Inventory & Stocking Policy for Proprietary Parts • Define which proprietary or custom-manufactured parts must be: o Held in European stock o Air-freighted from China on demand • Recommend stocking levels based on: o Installed base growth o Failure criticality o SLA exposure o Cost of downtime vs cost of holding stock • Define review and replenishment logic. Outcome: Lean but sufficient inventory that protects uptime without excess cost. 6. Integration with Service Readiness & Field Operations • Align spare parts strategy with: o Service readiness criteria o Field Service workflows o Escalation paths • Ensure Field Service and Ops teams have: o Clear guidance on how to source each part o Decision trees for urgent vs non-urgent repairs o Visibility of lead times and alternatives • Reduce reliance on ad hoc decisions and “hero” interventions. Outcome: Spare parts availability becomes a predictable capability, not a crisis response. 7. Process Design, Governance & Handover • Define how spare parts data is: o Maintained o Updated o Governed post-contract • Recommend ownership between: o Operations o Field Service o HQ Supply Chain • Produce clear documentation covering: o Spare parts sourcing rules o Escalation processes o Supplier management • Support knowledge transfer to internal teams. Outcome: A durable system that continues to function after the contract ends. Key Deliverables By completion of the engagement, the consultant will have delivered: • A complete European spare parts master database • A documented tiered sourcing strategy for every part • Approved supplier and distributor lists with lead times • Stocking recommendations for proprietary components • Defined processes for urgent and non-urgent service events • Clear ownership and governance model • A spare parts strategy aligned to service SLAs and readiness gates Required Experience & Skills Essential • 6+ years’ experience in aftermarket, service supply chain, or spare parts strategy • Background in industrial, energy, EV, power electronics, or infrastructure environments • Proven experience designing spare parts systems from first principles • Strong analytical capability and comfort with complex datasets • Ability to work across engineering, service, and operations functions • Experience working with geographically distributed manufacturing (e.g. Asia–Europe) Desirable • EV charging or power electronics experience • Experience setting up European service supply chains • Familiarity with 3PL and distributor operating models • ERP, CRM, or service management system exposure • Experience supporting SLA-based service organisations Personal Attributes • Structured, methodical, and systems-oriented • Comfortable operating independently with minimal supervision • Pragmatic and commercially aware • Calm under pressure and able to simplify complexity • Focused on sustainable outcomes, not short-term fixes Why This Role Matters In EV charging, uptime is reputation. This role ensures that spare parts availability: • Supports service commitments • Reduces downtime • Prevents unnecessary inventory cost • Enables confident European scale It transforms spare parts from a reactive headache into a designed capability. One-Line Summary This role designs the European spare parts system so that every repair can be executed quickly, predictably, and cost-effectively — without building unnecessary inventory or logistics overhead.