About

Solar Advisor Job Title: Solar Advisor Location: Edinburgh (2 days a week at our office) Salary: £26,208 per annum Hours: Monday – Friday – 40 hours per week Sponsorship: Unfortunately, we are unable to offer sponsorship for this role. Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet. If you're passionate about renewable energy and delivering outstanding customer service, Utilita has an exciting opportunity for you. We're looking for a customer-focused Solar Advisor to support our customers throughout their solar journey—helping them make informed, sustainable choices while providing expert guidance and a seamless experience from initial contact through to installation. What does this role involve? You’ll be central to our mission of making solar energy both accessible and affordable. Working within a dynamic team, you’ll help customers confidently transition to cleaner energy by providing expert advice, personalised support, and a seamless experience throughout their solar journey. Educate & Inspire: Advise potential customers on the benefits of solar energy and our flexible payment options, including finance. Support: Supporting our sales team by processing all incoming leads, via social media and other various platforms, and moving the leads forward to our dedicated Home Energy Consultants (HEC) Customer Coordination: Schedule surveys and installations efficiently to ensure a smooth and timely customer journey. Payment Handling: Confidently promote and process various payment methods, ensuring clarity and ease for the customer. Compliance Champion: Adhere to all regulatory and internal compliance standards throughout the customer journey. Complaint Resolution: Manage customer complaints independently, following our process and meeting service level agreements. Relationship Building: Be a trusted point of contact for customers, delivering excellent service and building lasting relationships. Collaborative Working: Work closely with internal teams and external partners to ensure seamless service delivery and customer satisfaction. Who are we looking for? We’re looking for someone with strong communication and interpersonal skills, ideally with experience in sales, energy, or renewable roles. You will be confident managing multiple tasks independently and comfortable discussing finance and payment options with our customers. A commitment to compliance and delivering excellent customer service is essential, along with a genuine passion for sustainability and helping others make informed, eco-friendly choices. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.  About us Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet.   Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation.   Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.  Our core values are powerful, yet simple: Fairness, Smart and Sustainability!    Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.    The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.   A business's personality comes from its values - Here at Luxion we put fairness first, believe in smart, and strive for sustainability, which all are essential to its success and make a positive difference to its employees. When you join us, you join a community with a great workplace culture with benefits for everyone. We’re on the frontline of smart energy, technology, and renewable products, shaping them through each of our brands Utilita, Canary Care, and Procode. We encourage staff across all brands to grow and develop to reach their full potential, which now only allows them to thrive but so does our customers and company. Our roles can provide office flexibility as well as the opportunity to make it your own. Why not take a look at what your future could be. Welcome to the Luxion Group. We pride ourselves on being on the front-line of innovation. We’re enhancing lives and business through smart energy, solar and eco-friendly practices. Through our three brands, Utilita, Procode and Canary Care we’re shaping the future of technology and energy to create a better customer experience. Join a team of market disrupters and leaders since 2003.