About

Social Media Engagement Specialist – Luxury Hotels Location:
Remote: (Europe/Lisbon time zone preferred)
Type: Full-time (flexible hours)

About Us

We’re a boutique social media management agency specializing in the hospitality sector. With 28 hotel clients across Europe and the U.S., we craft community-driven strategies that boost bookings, strengthen guest loyalty, and elevate each property’s online presence.

What You’ll Do

• Community Engagement
• Monitor and respond to comments, tags, and mentions on Instagram, Facebook, TikTok, and LinkedIn
• Spark authentic conversations and foster brand loyalty through timely, on-brand replies
• Direct Message Management
• Triage incoming DMs: answer guest questions, qualify new leads, and flag urgent issues for escalation
• Maintain a friendly, professional tone tailored to each hotel’s voice
• Reel & Content Posting
• Upload reels according to the content calendar, optimizing captions, and posting times
• Add polished on-screen text (captions, headlines, CTAs) using IG, tools like Canva, InShot, or CapCut
• Ensure all video assets meet platform specifications (aspect ratio, length, cover image)
• Performance Tracking & Reporting
• Monitor post-engagement metrics (likes, comments, shares, saves) and prepare weekly snapshots
• Identify top-performing content and recommend tweaks for higher reach
• Collaboration & Ideation
• Share emerging trends, platform updates, and best practices in regular strategy sessions

Requirements

• Experience:
• 1–2 years managing social media engagement and posting and + if for B2C or hospitality brands
• Proven ability to grow community engagement and follower interaction organically
• Skills & Tools:
• Expert user of Instagram, TikTok, Youtube, and Facebook Business Suite.
• Proficient with Canva, InShot, CapCut, or similar video-editing apps for on-screen text
• Strong written communication—with impeccable grammar and brand-aligned tone
• Personal Traits:
• Highly organized, detail-oriented, and able to juggle multiple clients
• Quick thinker who thrives in fast-paced environments and adapts to evolving priorities
• Passionate about travel, hospitality trends, and digital storytelling

Role Details

• Schedule: Full-time, with flexibility to align across time zones
• Location: Fully remote—work from anywhere within the Europe/Lisbon time zone
• Growth: Clear path to senior social media or community-lead roles as we scale

How to Apply

Send your résumé and links to social accounts or content examples you’ve managed

Job Types: Full-time, Freelance

Pay: £2,000.00-£2,500.00 per month

Benefits:

• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Please link social accounts or content examples you’ve managed