About

This is a London based hybrid role, requiring 3 days onsite in our office in Victoria. If you love turning ideas into action and shaping how customers experience a brand, this role might be for you. We're looking for a Social & Community Program Manager to bring our global customer strategy to life across QuickBooks and attached B2B products. You'll own how we deliver programs in-region - building community, driving engagement, and making sure our customers feel supported long after they've signed up. You'll have clear goals and the freedom to figure out how to hit them. Expect plenty of collaboration with Marketing, Product, and CX teams, but also the autonomy to plan, decide, and ship. If you're proactive, data-savvy, fluent in social platforms, and excited to use AI to work smarter, you'll thrive here. We're a small, passionate team backed by leaders who truly believe in the power of community. Intuit is a global fintech powerhouse and with products like QuickBooks and MailChimp, we're using technology to build solutions to challenging financial problems for millions of people, and power prosperity around the world. ResponsibilitiesWhat You'll Do: Work with the US-led Social and Community team and drive the implementation of our social media and community strategy for the EMEA region, creating localized solutions that deliver real value to our customers. Enhance Customer Growth and Adoption: Develop and execute strategies to acquire and retain customers, leading efforts to increase product adoption and engagement. Collaborate and Influence: Partner with stakeholders across multiple teams-including Product, Marketing, and Customer Success-to align on shared goals and ensure our programs are impactful. Drive Operational Excellence: Use data to measure performance, stre