About

We are looking for a dynamic and experienced SOC Operations Manager to lead and shape the delivery of our Security Operations Centre (SOC) services. In this pivotal role, you will be responsible for ensuring the SOC operates at peak performance while driving continual improvement, with a strong focus on ITIL service management principles and full alignment with CREST standards.Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations Manager with proven experience in monitoring and analysing security threats for multiple customers.You will oversee and mentor a skilled team of analysts, fostering a culture of continuous learning, champion best practices in threat detection and incident management, and play a key role in safeguarding our organisation’s digital environment. Communications with key business partners is key regarding risks, threats and SOC performance. Familiarity with NIST Cybersecurity, MITRE ATT&CK, Splunk, Sentinel and ISO27001 is vitalWhat you will be doing:Lead, mentor, and develop SOC analysts and incident responders.Provide technical direction, conduct performance reviews, and foster continuous improvement.Oversee full lifecycle of security incidents from detection to resolution.Ensure compliance with SLAs and escalation protocols.Maintain and enhance incident response plans and procedures.Direct threat intelligence collection and analysis.Manage vulnerability assessments and coordinate remediation.Monitor and analyse security events across multiple platforms.Identify, assess, and escalate threats and vulnerabilities.Maintain and evolve SOC operational documentation and processes.Deliver training, mentorship, and knowledge sharing across the team.Ensure tool proficiency and promote a culture of continuous learning.Communicate effectively with senior stakeh