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Job title: SME Account Handler Salary: £34,000 Location: Leicestershire PURPOSE OF ROLEOn behalf of our client, we're looking for an experienced Account Handler to join their SME team. This role is all about supporting a wide mix of business clients, managing insurance portfolios, and delivering tailored solutions. The successful candidate will be central to building strong client relationships, ensuring retention, and driving service excellence. RESPONSIBILITIES Manage renewals, mid-term changes, claims, and client queries with accuracy and careProvide clear advice on a range of insurance products, making sure clients are fully protectedDevelop and maintain strong relationships with existing clients while spotting opportunities for new businessPrepare and process policies, renewals, and endorsements, ensuring all documentation is accurateNegotiate with insurers to secure the best terms and premiumsKeep records up to date and compliant with company and FCA standardsWork collaboratively with colleagues, sharing knowledge and supporting team success DAY-TO-DAY A typical day will involve managing a varied client portfolio, handling high volumes of work, and ensuring deadlines are met without compromising accuracyYou'll liaise with insurers, advise clients, and keep all activity in line with compliance requirements, while working closely with your team to deliver seamless service EXPERIENCE Proven background in account handling within commercial insuranceStrong knowledge of SME/commercial insurance products and marketsConfidence using insurance systems (Acturis experience a plus)Solid understanding of FCA regulations and compliance ob