About

• Company Description
• Join Us at Grosvenor Casinos
• At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.
• Our casinos sit at the heart of communities across the UK. They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.
• That’s where you come in.

As a valued team member, you'll receive the following benefits

• Competitive annual salary
• Paid breaks
• Holiday entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Pension scheme: We contribute 3% to your pension
• Life insurance: Coverage provided for peace of mind
• Long service awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Retail discount scheme: Enjoy discounts and offers at selected retailers
• Employee assistance programme: Access to support and resources whenever you need them
• Food and soft drinks discounts
• Job Description
• Grosvenor Casino, The Rialto (W1D 6BL)
• Are you passionate about electronic gaming and driven to deliver unforgettable customer experiences?
• Join us at Grosvenor Casino, The Rialto - a premier gaming destination in London's west end, as our new Slots Manager, and play a key role in shaping the future of our slots operation.
• This is an exciting opportunity to lead a fast-paced, customer-focused department where energy, innovation, and attention to detail are essential. You’ll take full ownership of the slots area, driving performance, elevating the customer journey, and ensuring operational excellence.
• Working closely with the General Manager, you’ll help shape and deliver a business plan that supports the continued growth of the slots sector - with a relentless focus on service, compliance, and commercial success.

In this role, you will

• Lead the performance of the slots department, measured against financial, customer service, and team metrics.
• Build and inspire a team that’s passionate about safer gambling, customer excellence, and delivering a high-quality product.
• Drive profitability through smart sales strategies and effective cost control.
• Ensure full compliance with Gambling Commission licensing requirements and champion a culture of responsible gaming.
• Qualifications
• Holds a valid PML licence
• Passionate about delivering an exceptional customer experience
• Proven ability to engage and lead a team to consistently deliver high standards of service that enhance the customer journey
• Comprehensive knowledge of electronic gaming, including the key drivers of performance and the ability to manage associated compliance, safer gambling, and commercial risks
• Strong commercial and financial acumen, with a clear understanding of how to drive profitability while maintaining regulatory standards
• Additional Information
• Why Join Us?
• Because your skill deserves the right setting.
• A Salary That Reflects Your Value - We know talent when we see it — and we reward it. You’ll earn a competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further - From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding.
• A Warm Welcome That Sets You Up to Win - Our induction isn’t just a process — it’s a real welcome. You’ll get the support and confidence you need to hit the ground running.
• Work That Means Something - You’ll have the chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference.
• A Culture That Puts People First - We’re proud to support and look out for each other. It’s part of who we are — and why people stay.
• A High Standard, Shared Together - We set the bar high because we care — but we do it as a team, not in competition. When one person wins, we all do.
• Real Support for Your Growth - Whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow.
• Be Part of What’s Next
• If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.
• We’re building something special at Grosvenor Casinos. Join us and be part of it.
• We’re for Everyone
• At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.
• Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
• Candidates must be 18 years of age or older and have the legal right to work in the UK.