About

• Company Description
• Join Us at Grosvenor Casinos
• At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.
• Our casinos sit at the heart of communities across the UK. They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.
• That’s where you come in.

As a valued team member, you'll receive the following benefits

• Hourly pay rate: £15.27 per hour
• Premium Pay Night Allowance: An additional 10% per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time hours)
• Nest Pension Scheme: We contribute 3% to your pension.
• Life Insurance: Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts
• Job Description
• Grosvenor Casino, London Victoria, W2 2DT
• As a Slots Arcade Team Member you will be part of a team and will be excited by delivering a high quality customer service to all customers to facilitate their play and ensure profitable admissions.

• You will;
• Be a member of the team, assisting & supporting customers play on electronic gaming products.
• Use customer service skills, assisted by promotional tools, to widen the appeal of the electronic gaming offer to a broader customer base.
• Establish good relationships with new & existing electronic gaming customers, providing guidance & help on all electronic gaming product.
• Having a knowledge of customer’s playing style & preferences (inc. staking levels) on all types of electronic gaming products
• Qualifications
• Positive attitude
• Experience of working successfully in a hospitality role
• Fanatical about delivering unrivalled customer experience
• Understanding of electronic games such as slot machines
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Additional Information
• Be Part of What’s Next
• If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.
• We’re building something special at Grosvenor Casinos. Join us and be part of it.
• We’re for Everyone
• At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.
• Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
• Candidates must be 18 years of age or older and have the legal right to work in the UK.