About

•Act as the front face of Maximus managing the customer experience for all visitors and staff attending the AC, working at all times to maintain the highest levels of customer service •Provide support to customers across a variety of activities e.g. answering general questions about the PIP assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the AC •Ensure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance – ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times •Manage the appointment arrivals board ensuring systems keep up to date and in good order •Provide general support to HPs based or attending the AC •Act as the key point of contact for the HPs for any IT issues, ensuring they are escalated to the correct team, monitoring the issue through to resolution – escalating to manager if appropriate •General administration duties; e.g. answering the telephone, copying, documents etc Key Contacts & Relationships: Internal Health Professionals Senior Site Coordinator Service Delivery Manager Qualifications & Experience · Understanding of claimants needs and appropriately responding in a caring manner when required · Excellent communication and interpersonal skills · Excellent planning and organization skills · Proficient in the use of Microsoft office package · Demonstrable influencing skills to support the delivery of an excellent customer experience · Ability to maintain and develop working relationships · Experience of working effectively in a customer facing environment · Resilience and ability to deal with setbacks constructively and work to resolution of issue