About

IntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. OverviewThe Services Manager is responsible for leading a small, high-performing team to deliver exceptional service performance, operational efficiency, and customer satisfaction. This role ensures that day-to-day service operations run smoothly, supports continuous improvement initiatives, and plays a key part in driving service excellence across the organisation. The ideal candidate will demonstrate strong leadership capabilities, outstanding communication skills, and proficiency in Microsoft Excel and the wider Microsoft 365 suite. How you'll make an impactTeam Leadership & Management Lead, motivate, and develop a small services team to achieve performance targets and service levels.Conduct regular 1:1s, performance reviews, and support team development plans.Manage workloads, resource allocation, and team scheduling to ensure consistent service delivery.Promote a positive, collaborative, and accountable tea