About

Excellent opportunity for ServiceNow – ITOM Developer to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. We are open to considering qualified candidates from other locations who possess the skills and experience required for the role. Key Responsibilities : Understand Know how ServiceNow will generate Service Mapping tree using Dynatrace tags which will show holistic view of the impact caused by an incident or event in ServiceNow (from Dynatrace)Needs to understand the Service Graph Connector for DynatraceWork with Identification and Reconciliation Engine (IRE) in ServiceNowResolve design issues between Dynatrace and our current ServiceNow setup to ensure that that the CMDB and Event Management within ServiceNow are not impacted as a result of the Dynatrace integrationDynatrace Incident Integration which pushes incidents and events into ServiceNowNavigate the existing integrations and alerts we have in ServiceNow and ensuring that any Dynatrace design does not impact the event management dashboardProvide options and build solutions to any changes to Event Management as a result of DynatraceDevelop auto-incidents for some auto-discovered events within ServiceNow (from Dynatrace)Potentially work on orchestrations to resolve incidents and/or provide guidance Key Skills and Experience : Should have ITOM experienceNeeds to understand the Service Graph Connector for DynatraceKnow how ServiceNow will generate Service Mapping tree