ServiceNow Configuration Administrator

Location: Remote
Security Clearance: Ideally SC Cleared
Day Rate: Competitive
Contract Length: November 2025 - March 2026 (Subject to Extension)

About the Role
We're seeking a ServiceNow Configuration Administrator to support device Lifecycle Management (DLM) service. This is a hands-on configuration and support role focused on enabling bulk device refresh processes via ServiceNow.

You'll work across multiple sectors and teams, helping ensure the smooth delivery of our refresh services during a period of growth. Your contributions will directly impact service quality and customer satisfaction.

Key Responsibilities

• Configure core data in ServiceNow: Locations, Schedules, Appointments, Assets, Stockrooms, Work Orders
• Triage and troubleshoot service-impacting issues with internal IT teams
• Support ad-hoc data/statistics requests
• Recommend and document service/system improvements
• Maintain operational documentation
• Stay current with ServiceNow features and maintain certifications
• Collaborate with stakeholders to ensure consistent processes
• Communicate system/process changes and their impacts
• Review release notes and validate system functionality post-upgrades
• Act as a ServiceNow and DLM refresh SME, sharing knowledge across teams

Essential Skills

• 6+ months in a ServiceNow-focused admin/coordinator role
• Solid understanding of ServiceNow components: tables, fields, reports, flows, business rules
• ServiceNow System Administrator certification (or equivalent)
• Strong communication skills for technical/non-technical audiences
• Excellent organisational skills and ability to manage multiple workstreams
• Self-driven with a desire to grow technical capabilities

Desirable Skills

• Additional ServiceNow certifications (ITSM, FSM, Asset Management, Walk-up)
• Basic JavaScript understanding
• Foundational knowledge of integrations
• Ability to apply transferable skills from previous roles