About

Exponential-eFounded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.We’re a company of innovators who think big and achieve bigger Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.Job DescriptionOverall purpose of the job:As a ServiceNow Service Architect, your mission will be to architect solutions that not only adhere to best practices but also push the boundaries of what's possible with ServiceNow. You will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation.Key responsibilities for this job:Strategic Design and Implementation:Lead the overall design of large-scale ServiceNow applications, focusing on creating high-value technical solutions. Oversee the integration of ServiceNow with other platforms, ensuring seamless data flow and system functionality. Develop and maintain system documentation, process flows, and design documents. Platform Enhancement and Management: Evaluate new features with each ServiceNow release, assessing their applicability to our environment. Manage upgrade cycles and implement new functionalities to enhance user experience. Continuously improve ServiceNow capabilities and propose integrations with other tools as needed. <