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Join a growing organisation where you'll lead a passionate team and be part of an innovative company on the rise Service & Technical CoordinatorAndover, Hampshire Full-time, Permanent£ 26,000 to £30,000 per annum DOE 40 hrs per week - 8.30am - 5pm, Monday to Friday The role is listed as office-based; however, hybrid working may be considered for the right candidate. About the Role We are looking for a proactive and organised Customer Service and Technical Coordinator to join our dynamic and growing team.This role is central to delivering a professional customer experience while supporting the day-to-day operations of our Service Department. You will work closely with customers, suppliers, engineers, and the Service Manager to manage warranty enquiries, coordinate service jobs, troubleshoot issues remotely, and assist with spare parts and inventory tasks. The role blends customer service, technical problem-solving, and service administration. Ideal for someone who enjoys variety and responsibility. Experience in the catering equipment, engineering, or service sector is an advantage, but we welcome applicants with strong transferable skills. Key Responsibilities Handle warranty enquiries (both internal and external), logging and tracking cases through to completion. Provide soft servicing and remote troubleshooting to resolve customer issues without the need for an engineer visit. Assist the Service Manager with daily coordination, reporting, and workflow management. Log service jobs, schedule engineer attendance when required, and maintain accurate customer updates. Prepare quotes for repairs and spare parts; raise purchase orders and monitor supplier deliveries. <li