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Role: Service SupervisorSalary: up to £35,000Contract: PermanentLocation: Coventry CV4 Hours: Monday to Thursday 8am until 4.30pm Friday 8am until 1.30pmBenefits: Free parking, 26 days holiday plus Bank Holidays, healthcare and pensionWe are working on behalf of our client who is seeking to recruit an experienced Supervisor to lead and manage their after-sales, service and maintenance operations. This is a key role responsible for coordinating all product service activity, ensuring excellent customer support, profitable service delivery, and continuous improvement of service processes.The role covers scheduled and reactive service events, routine and non-routine repairs, and maintenance carried out at the company’s premises, customer sites, and approved service centres both in the UK and internationally. You will act as the main point of contact for service-related activity while leading a small service team of 3 and work closely with internal sales and customers.This is a full time office based role working 37.5 hour working week – Monday to Thursday 8am until 4.30pm and Friday 8am – 1.30pmKey ResponsibilitiesAs the Service Supervisor you will act as the primary point of contact for all product service activityCoordinate, schedule, and manage all product service and maintenance events for either 24 or 48 month cyclesMaintain a proactive booking system to control service workload and resource planningGenerate service-related quotes and contracts alongside the sales teamTrack and report service work-in-progress at onsite and at external service centresProvide timely updates to customers daily, lead times, and service informationBuild and maintain strong, long-lasting customer relati