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Service Planner – Job Overview This role focuses on scheduling, coordinating, and monitoring service work of machinery and material handling equipment to ensure efficient operations that meets both customer and business needs. You will be working for a Telford based company that operates a workshop and service engineering team concerned with the installation and maintenance of automated material handling equipment across UK and Europe. The role involves direct liaison with customers, allocation of field service engineers and accurate system updates. Hours 8 – 5 Mon – Fri with am and pm paid 15 Min breaks As Service Planner your Responsibilities will include Plan and schedule jobs, service calls, and projects for field service engineers; manage tight deadlines and maximise productivity.Allocate resources based on engineer's skills and availability; make recommendations to optimise efficiency.Serve as main contact for customers and engineers, handle job requests, provide updates, and maintain professional relationships.Keep scheduling systems up-to-date with accurate task, resource, and timing data.Track and report KPIs; collaborate with field engineers and support on-site activities.Identify and act on opportunities to streamline processes, improve first-time fix rates, and boost operational performance. Essential Skills and Experience Excellent written and verbal communication; capable of handling reactive service issues and escalating as needed.Skilled in scheduling systems and business software.Positive, proactive, and team-oriented attitude.Background in customer service, logistics, or administration ideally as service plannerPrevious experience coordinating and planning engineers and