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FRENCH SELECTION (FS)Service Operations Manager – France H/FLocation: Paris – Île-de-France (commutable within 1 hour by car)Hybrid work: Predominantly on-site (up to 20% remote)Salary: Up to 85,000 per annum plus bonus plus company carRef: 757FRTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 757FRThe company:A well-established international B2B technology group operating in regulated and service-critical environments, delivering hardware, software, and maintenance services to a diverse client base across France. The organisation is undergoing a phase of operational structuring and service transformation following recent integration activities.Main duties:Lead and transform nationwide customer service and field service operations in France, ensuring service excellence, SLA compliance, customer satisfaction, and operational efficiency across a multi-site organisation.The role:The Service Manager – France is a senior leadership position with full accountability for customer service and field service operations across France. The role is central to structuring, professionalising, and transforming the service organisation into a data-driven and performance-oriented function.Responsibilities include:- Full ownership of customer service and field service operations across France- Leadership of multi-site teams including helpdesk (1st & 2nd line), field engineers, and external partners (approx. 40–50 employees)- Transformation and structuring of service operations, governance, and execution- Ownership of SLA delivery, service KPIs, customer satisfaction, and service profitab