About

• Lead and develop a regional field service team, ensuring high performance and growth. Manage distributors and service providers Drive operational excellence, manage resources, and improve service delivery. Collaborate with sales teams and customers to resolve issues and enhance satisfaction. Own regional KPIs, budgets, and reporting to meet business targets. Ensure compliance with regulatory and quality standards. Grow the Technical Service Business Champion continuous improvement and innovation in service processes. At least 8 years of leadership experience, including 5+ in customer service. Strong track record as a people manager and change agent. Experience in field service operations, ideally in medical devices. Skilled in coaching, planning, and problem-solving. Familiar with regulatory environments (FDA, ISO) and project management. Background in medical devices or healthcare service. Experience managing remote teams and service operations. Very comfortable with Microsoft Office (excel in particular), Business Intelligence and AI tools Bachelor's Degree or higher education