About

• Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you. Job Summary Anord Mardix, a Flex company, are a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the world’s largest companies. Anord Mardix have an exciting opportunity for a Service & Maintenance Operations Manager, based remotely in the UK. In this role, you will manage all service and maintenance operations, leading a team of operations staff based in Kendal, managing over 100 service contracts across the EMEA region. What a typical day looks like: Monitor and report progress and performance of Service and Maintenance works throughout EMEA Implement appropriate KPI’s which demonstrate the performance of the business from a Profit & Loss, SHEQ, Customer Satisfaction, Workload Forecasting and Resource Loading perspective etc. Identify improvements and develop ways of working for service and maintenance contracts Measure costs and drive changes needed Evaluate equipment used and the effectiveness, making recommendations as necessary Evaluate potential software to drive improvements and change Work with the Head of CPS Sales to identify potential growth of the service and maintenance operations Ensure all CPS works are planned accordingly Manage and oversee service contract reviews Make yourself aware of and ensure compliance with all the Company’s applicable management systems, policies, and procedures Driving the efficiency and effectiveness of service contracts Review project costs against time spent onsite Sign Off Subcontractor Cost Tables and carry out Subcontractor cost reviews The experience we’re looking to add to our team: Proven leadership experience in a service and maintenance-based role Understanding of the critical power industry would be advantageous Strong track record of delivering multiple contracts varying in value, in excess of £1 Million Excellent planning and organisational skills Effective communicator with strong stakeholder management and client-facing experience Willingness to travel across the EMEA region as needed Must hold UK driving license What you’ll receive for the great work you provide: An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success; A competitive salary and benefits package which includes: A merit-based annual pay review Enhanced annual leave Employee recognition scheme and long service awards Referral bonus Volunteer days Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year Sick pay scheme Cycle to Work scheme Enhanced maternity/paternity leave Flexible/Remote/Hybrid Work based on your Job Function Travel opportunities (role dependent) Support in your well-being by access to Employee Assistance Programme offering free access to qualified counsellors and expert advice On-site trained Mental Health First Aiders Access to various discount programs (including food, activities, gym memberships etc.) At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people’s lives. TH10 #LI-TONYHYNES Job Category Production Engineering Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first). Through the collective strength of 140,000 team members across 30 countries and responsible, sustainable operations, Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives. Together, let’s create the extraordinary! Join our talent community to learn more about job opportunities, company news and events.