About

Job Title: Service Improvement and Performance LeadLocation: Oxford Road, ManchesterSalary: Grade 8 £59,966 to £71,566 per annum, depending on relevant experienceJob type: Full Time, PermanentClosing date: 19/01/2026About the Role:As our Service Improvement & Performance Lead, you'll guide the University towards a future where improvement is part of everyday work, not a special project or a one-off initiative. You'll be making a meaningful difference to the way the University operates, by influencing how thousands of colleagues' experience, deliver and improve services every day.The Service Improvement & Performance Lead is a connector, catalyst and enabler helping to bring clarity where there is complexity, shared purpose where there are silos, and momentum where change needs unlocking.Imagine yourself walking into a leadership meeting and helping them translate broad ambitions into clear, measurable, user-focused service improvements that genuinely change staff and student experiences.Co-designing a service improvement framework that becomes the foundation for how Professional Services continuously enhance the quality, efficiency, and effectiveness of the services they deliver for users.You might be building a community of practice, bringing together cross-functional teams and individuals from across the University who look to you for guidance, coaching and tools to make their services better.Through your ability to tell stories with data, you will enable senior leaders to make informed decisions with confidence because they can see performance clearly for the first time.You'll support teams as they adopt new practices around user experience, continuous improvement, automation, and AI helping them build confidence and capability.By delivering smoother proc