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Service Desk Technician - 1st Line SupportPermanent, Full-time (37.5 hours)Hybrid - Derby office and working from home £25,200 plus benefits Join our growing Service Desk team Do you love problem solving and making technology work like magic? Our Service Desk team is the first line of defence for thousands of colleagues and internal customers across the UK - we’re looking for 2 Service Desk Technicians to join the squad. What’s the mission?You'll be part of the go-to team for IT queries, tackling hardware and software challenges, logging and resolving issues within SLAs and keeping downtime to a minimum. Think of yourself as the friendly tech wizard who turns “Help ” into “Thanks, you’re amazing ” What will you be doing? Troubleshooting hardware and software issues for new and existing users.Managing tickets—logging, prioritizing, and resolving queries within agreed SLAs.Diagnosing problems and providing effective solutions or workarounds to keep everyone moving.Escalating major incidents to the right people quickly and efficiently.Creating and maintaining documentation for software releases and processes.Delivering outstanding customer service, making tech simple and stress-free for everyone. Why you’ll love it here: Team Spirit: We’re a close-knit, social bunch who believe work should be fun.Growth Opportunities: Many of our team members have progressed within the business over time - your future here is bright Hybrid Working: For the first 3 months, you’ll be full-time in our Derby office (Monday to Friday, 37.5 hours). After that, there is flexibility of 3 days in the office and 2 days working from home. What we’re looking for: A personable a