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We are looking for a Service Desk Manager, reporting into the Head of IT Support.You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary. As the UK market leading Kitchen, Bedroom and Bathroom fitted furniture manufacturer, we have had unsuppressed growth over the last 50 years, with an emphasis on providing a high standard of products and service. We are currently seeking the very best people, to further strengthen our position within the industry by appointing dedicated individuals to share in our success. The Service Desk Manager role: This will be a hands-on role, not just focused on supervising tasks. The estimated workload will be around 35% team leadership, with the remaining time spent providing technical support, handling escalations, and assisting with more complex tickets. Experience Minimum 1 year’s experience in a team lead, supervisory role, with direct responsibility for supporting, mentoring, and managing IT support staffProven background in IT support / service desk environments, supporting end users in a business settingExperience acting as an escalation point for complex technical or operational issues Technical Skills Strong day-to-day administration of Microsoft 365, including: User managementLicensingMailboxes and shared mailboxes Windows ServerPrint ServerHome working SupportGeneral Networking skillsActive DirectoryGroup PolicyVPNWiFi Exchange Online: Daily operational administration (not infrastructure setup or migration)Permissions, and common user issues Microsoft Intune (desirable): Day-to-day use a