About

SERVICE DESK TEAM LEADER - (HYBRID - SHEFFIELD) KEY POINTS Leading first-line engineers within a growing Managed Service Provider (MSP)Hybrid working from Sheffield HQ (2-3 days in office)Hands-on leadership role with progression opportunitiesCompetitive salary (Up to £32,500) and ongoing training & development ABOUT THE CLIENT We're supporting an established technology business providing industry-leading managed IT services across the UK and Europe. Following new investment and continued growth, they're looking to appoint an experienced Team Leader to oversee a talented first-line support team. THE BENEFITS Hybrid working and flexible hoursOngoing learning and development supportClear career progression within a growing businessCollaborative, people-first culture THE TEAM LEADER ROLE As Team Leader, you'll manage day-to-day operations of a busy IT support desk, ensuring tickets are handled efficiently and SLAs are met. You'll coach and develop first-line engineers, oversee workload allocation, deliver product and process training, and act as an escalation point for complex issues. Working closely with the Support Management team, you'll also help shape departmental strategy, improve workflows, and ensure clients receive exceptional service. TEAM LEADER ESSENTIAL SKILLS Proven experience in a service desk or MSP environmentLeadership experience - mentoring, coaching, and performance reviewsConfident handling escalations and prioritising workloadsStrong communication and relationship-building skillsTechnical understanding of: - Microsoft 365 administration and support - Windows environments and software installations - Password management and file