About

We are currently recruiting for two IT Support Technicians to join a growing Service Desk function. We are looking to bring in enthusiastic and capable IT Support professionals who are keen to develop their careers within IT support. These roles will act as the first point of contact for internal users, delivering fast, accurate, and customer-focused technical assistance while ensuring incidents are effectively triaged, resolved, or escalated when required. Full training will be provided, including exposure to bespoke systems and internal platforms. Skills & Experience Providing Level L1/L2 support across hardware, software, and account issuesTroubleshooting Windows 10/11 devices, laptops, desktops, mobile devices and printersHandling user account and access administration (AD, M365, Exchange, Intune)Supporting onboarding/offboarding and ensuring users have the tools they needSpotting recurring issues and contributing ideas to improve the service deskDelivering exceptional support to all users, including executive stakeholdersStrong aptitude and problem-solving mindsetPositive personality with excellent communication skillsA genuine willingness to learn, take initiative, and make things happenAbility to work both independently and as part of a small teamComfort working in a fast-paced support environment Experience Experience working on an IT Service Desk or in a technical support roleStrong troubleshooting skills across Windows 10/11 environmentsGood knowledge of O365, Active Directory, Exchange and IntuneSolid ticket management experience in an SLA-driven environmentCustomer-first mindset and excellent communication skillsCurious, proactive, and keen to learn someone who takes real ownershipITIL awareness or certification (desirable