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Service Delivery Planner Location: Birmingham (B33) Reports to: Service Desk Manager Salary: £27,500 Full-Time | Permanent | Office Based Are you a highly organised, customer-focused professional with a knack for scheduling and coordination? Do you thrive in a fast-paced service environment and enjoy making a real impact on operational efficiency? If so, we want to hear from you We’re looking for a Service Delivery Co-ordinator to join our clients well known and growing business. In this role you will be supporting field engineers and ensuring exceptional service delivery across reactive, preventative, and remedial maintenance activities. What You’ll Be Doing Coordinating and scheduling engineer visits for planned and reactive maintenance.Acting as the first point of contact for customer queries and service requests.Maximising engineer utilisation and ensuring SLA compliance.Liaising with internal teams, subcontractors, and suppliers to deliver seamless service.Managing subcontractor bookings and raising orders in line with company procedures.Tracking job completion and ensuring accurate reporting across departments.Supporting national and key account customers with high-level service coordination.Generating KPI and business performance reports to support operational goals. What You’ll Be Accountable For Optimising engineering hours and reducing non-productive time.Meeting daily/weekly revenue targets.Ensuring detailed and accurate processing of service calls.Supporting five engineers within your designated business area. What We’re Looking For Strong communication skills with customers, engineers, and internal teams.Proven ability to reso