About

• PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS
• Organisation: Leicestershire County Council
• Work Location: Room 300, County Hall, Glenfield, Leicestershire, LE3 8RA
• Worker Category: Hybrid Worker
• Salary: £49,221 - £53,826 per annum (pro-rata for part-time)
• Working Hours: 37 hours per week
• Contract Type: Permanent
• Closing Date: Sunday 22nd February 2026
• Interview Date(s): TBC
• Do you enjoy a challenge? Are you driven to ensure that you are achieving the very best that you can?
• About the Role
• We are looking for a Service Delivery Manager to join our busy Employee Service Centre (ESC).
• The ESC is a busy transactional service that forms part of East Midlands Shared Services. We provide transactional Payroll and HR Administration services to Nottingham City Council and Leicestershire County Council.
• If variety is what you are looking for, then no two days are the same in the ESC, as there is always something to focus on. The ESC completes over 14,000 payments, produces over 3,000 contractual documents and handles in excess of 2,000 queries each month. As a Service Deliver Manager, you will work closely with your teams to ensure the smooth delivery of these transactions whilst continuously looking for opportunities to improve the service that you deliver.
• If you are a forward-thinking, dynamic professional with strong people skills. A person that is not afraid to face into a challenge and who is able to provide direction and leadership whilst maximising performance, this may be the opportunity for you.
• For information on our approach to the recruitment of ex-offenders, please see our policy statement.
• About You

To apply for this post, you must

• Degree or equivalent professional / management qualification related to Payroll or have substantial experience of managing transactional teams/projects in a pressurised environment.
• Have detailed knowledge of using Oracle Fusion ERP system
• Possess strong people management skills and experience managing performance proactively.
• Proven track record of developing, reviewing, and managing Key Performance Indicators
• Have experience of working with a diverse set of key stakeholders and partners across all levels, and being able to influence them in order to develop and maintain effective working relationships and a high level of service.
• Be competent in the use of ICT systems, including Word, Excel, outlook and ticket management systems.
• Have a proven track record of utilising continuous improvement methods to improve processes within ESC.
• In addition, we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.
• Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
• Interested in Flexible Working?
• We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
• Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact

• Emma Sutton, Employee Service Centre Manager
• Telephone: 0116 3052015
• To contact me by email, please click here
• How to Apply
• At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
• If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
• We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
• If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.org.uk/support
• By applying for this post, you agree to our Terms and Conditions

• About Leicestershire County Council
• At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.
• Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following

• Our Recruitment Process
• Our Organisational Values
• Our Employee Benefits
• Working for Us