About

A market leading Defence & Security client of ours is currently in the market for an experienced Service Delivery Manager to work on a secure project. In the role you will be responsible for supporting the delivery of business services, ensuring they meet performance, compliance, and customer expectations. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations.Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover.Monitor service performance, identifying risks, issues, and opportunities for improvement.Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers.Facilitate service reviews, gathering feedback and contributing to service improvement plans.Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible.Contribute to service planning, supporting roadmap development and capability growth.Support team collaboration, sharing knowledge and contributing to a positive delivery culture. Core experience you must have: Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance.Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards.Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners.Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures.Problem Solving & Escalation Support: Ability to troubleshoot