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Job Title: Service Desk CoordinatorLocation: DurhamSalary: Up to £30,000Type: Permanent / Full-Time The Opportunity: Our client in Durham is looking for a Service Desk Coordinator who’s got top-tier admin skills, a confident phone manner, and thrives in a fast-paced, team-driven environment. If you're someone who gets things done, keeps things organised, and isn’t afraid to pick up the phone, this could be the perfect fit. Key Responsibilities: Coordinate and schedule service calls and appointments for clients.Dispatch technicians for installations, repairs, or support tasks.Monitor service orders to ensure timely and accurate completion.Communicate with clients to understand their needs and provide updates.Maintain records of service calls, work orders, and customer interactions.Resolve service-related issues and escalate when necessary.Ensure compliance with company policies and industry regulations.Prepare reports on service delivery performance and customer satisfaction. What We’re Looking For: Experience in high level adminStrong organisational and multitasking skillsExcellent communication — both written and verbalAbility to stay calm under pressure and juggle prioritiesBasic IT knowledge and troubleshooting skills desirableGCSEs or equivalent required; further education in IT or business admin preferred Why Apply? Competitive salary up to £30KGreat team cultureOpportunity to make a real impact in a busy, hands-on role Join us in delivering outstanding service that makes a real impact. We are excited to hear from you and explore how you can contribute to our team's s