Service Coordinator - Façade Access

UK-wide portfolio Client-Facing & Commercial Focus
Job location: Chelmsford with occasional London travel
Job type: Full-timeJob salary : £32,000 - £35,000

A leading façade access service provider is seeking a proactive and commercially astute Service Coordinator to join their UK operations. This role is ideal for someone who thrives on client engagement, technical coordination, and driving service excellence across a diverse portfolio of sites.
Key Responsibilities:

• Client Management: Build and maintain strong client relationships through regular communication and meetings (virtual and face-to-face). Ensure contracts are renewed and KPIs met.
• Asset Oversight: Coordinate planned maintenance and reactive repairs to minimise downtime and maximise asset performance.
• Lifecycle Support: Identify opportunities for modernisation and retrofit, supporting sales teams with client introductions.
• CRM & Administration: Maintain accurate records and ensure all documentation, permits, and quotes are delivered "Right First Time."
• Technical Liaison: Provide high-level guidance to clients and collaborate with engineering teams and suppliers.
• Commercial Tracking: Monitor margins and project outcomes, feeding insights back to stakeholders for continuous improvement.

What You'll Bring:

• Proven experience in sales and client management
• Strong understanding of technical products and services
• Advanced user of MS Office, Salesforce, and other business tools
• Exceptional communication, organisation, and problem-solving skills
• A collaborative mindset with adaptability and resilience

You'll Be:

• The face of the business for your clients
• A trusted advisor and coordinator across departments
• A driver of commercial success and client satisfaction

If you're ready to take ownership of a dynamic client portfolio and play a key role in delivering premium façade access services, we'd love to hear from you.

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