Service Co-ordinator
Iss Facilities Services
ST1 5PZ
•5 hours ago
•No application
About
Service Co-ordinator
Contract: Key Account Network
Location: Stoke-on-Trent, ST1 5PZ
Hours of work: 40
Contract Type: Fixed Term Contract (6 months)
We are seeking a dedicated and detail-oriented Service Co-ordinator to join our Operational Service Centre (OSC) as part of the Business Support Team.
This role is crucial in supporting multiple teams, including Administration, Operational field staff, Workforce Management, and Finance, to ensure a high standard of service delivery and customer satisfaction. A key focus of the role is capturing accurate Time and Attendance data to ensure Placemakers are paid correctly and on time.
Job Description
The successful candidate will act as a central point of support, managing timesheet data, responding to queries, maintaining accurate records, and ensuring smooth communication across all relevant departments.
By delivering timely and accurate information, you will contribute directly to operational efficiency and payroll accuracy, making this a highly impactful position within the business.
Key Responsibilities
Accurately input Placemakers’ overtime, absence, and pay rates into systems.
Link Placemakers to timesheets and ensure all entries are precise.
Provide query support for front-line Placemakers.
Complete all anomalies and exceptions before payroll deadlines.
Process manager requests relating to Placemakers’ time and attendance.
Maintain and update trackers, forms, and reports with accuracy.
Analyse time and attendance data and provide insights as needed.
Prepare and distribute documents and reports to internal teams and external customers.
Professional and Personal Competencies/Qualifications
Previous experience in administration or customer service, ideally in a similar environment.
Proven track record in meeting customer and business KPIs and SLAs.
Proficient in Microsoft Excel (intermediate) and other Microsoft Office applications.
Strong communication skills and effective call-handling ability.
Experienced in reporting and communicating data to colleagues and clients.
Deadline-oriented with excellent multitasking and prioritisation skills.
Calm and professional under pressure, solutions-focused.
Team-oriented, approachable, and supportive of collaboration and knowledge sharing.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Key Account Network
Location: Stoke-on-Trent, ST1 5PZ
Hours of work: 40
Contract Type: Fixed Term Contract (6 months)
We are seeking a dedicated and detail-oriented Service Co-ordinator to join our Operational Service Centre (OSC) as part of the Business Support Team.
This role is crucial in supporting multiple teams, including Administration, Operational field staff, Workforce Management, and Finance, to ensure a high standard of service delivery and customer satisfaction. A key focus of the role is capturing accurate Time and Attendance data to ensure Placemakers are paid correctly and on time.
Job Description
The successful candidate will act as a central point of support, managing timesheet data, responding to queries, maintaining accurate records, and ensuring smooth communication across all relevant departments.
By delivering timely and accurate information, you will contribute directly to operational efficiency and payroll accuracy, making this a highly impactful position within the business.
Key Responsibilities
Accurately input Placemakers’ overtime, absence, and pay rates into systems.
Link Placemakers to timesheets and ensure all entries are precise.
Provide query support for front-line Placemakers.
Complete all anomalies and exceptions before payroll deadlines.
Process manager requests relating to Placemakers’ time and attendance.
Maintain and update trackers, forms, and reports with accuracy.
Analyse time and attendance data and provide insights as needed.
Prepare and distribute documents and reports to internal teams and external customers.
Professional and Personal Competencies/Qualifications
Previous experience in administration or customer service, ideally in a similar environment.
Proven track record in meeting customer and business KPIs and SLAs.
Proficient in Microsoft Excel (intermediate) and other Microsoft Office applications.
Strong communication skills and effective call-handling ability.
Experienced in reporting and communicating data to colleagues and clients.
Deadline-oriented with excellent multitasking and prioritisation skills.
Calm and professional under pressure, solutions-focused.
Team-oriented, approachable, and supportive of collaboration and knowledge sharing.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
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