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Service AdvisorCardiff , CF11£29,120 basic + bonus | OTE £34,944Mon–Fri 8am–6pm1-in-3 Saturdays: 8:30am–12:30pm Renault Cardiff is looking for an experienced Automotive Service Advisor to join our friendly Aftersales team at Renault Retail Group. This role is based at our dealership on the Penarth Road, CF11. Previous experience in a dealership Service Advisor role is essential. What you’ll do As a Service Advisor, you’ll guide customers through the servicing and repair process, ensuring they feel informed and supported from booking to collection. Your responsibilities will include: Handling enquiries and booking vehicles into the workshopUnderstanding customer needs and explaining required work clearlyProviding accurate cost estimates and realistic timescalesOrganising courtesy cars where necessaryLiaising closely with Technicians throughout the dayKeeping customers updated on progressGaining authorisation for any additional workPreparing invoices and ensuring a smooth collection experience You’ll deliver a positive, professional service both face-to-face and over the phone, ensuring customers receive clear communication at every stage. What we’re looking for Confident, organised, and customer-focusedStrong communication skills and a calm, supportive mannerAbility to promote products and services in a helpful, non-pressured wayExperience using Kerridge / ADP Autoline / Keyloop (CDK Drive) is an advantageA full UK manual driving licence (allowing you to drive both manual and automatic vehicles) is essential, as occasional movement of customer and courtesy vehicles is required A proven background as a <stro