About

Why Badger Meter? Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world! Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated. We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource. What You Will Contribute: The Service Administrator is as a key point of contact for customers, ensuring seamless coordination of service-related activities from initial inquiry through resolution. This customer-centric role consistently delivers outstanding service, fosters positive relationships, and supports the broader sales team by identifying and maximizes opportunities to enhance customer satisfaction and drives business growth. Responsibilities: Support general service enquiries Service quote creation and follow up Return creation and follow up Progress and process all administration required for service-related enquiries including product returns, repair, warranty up to credit creation. Record and gas sensor exchange programmes for key accounts. Log and record sensor serial numbers where required Build and maintain new and existing customer relationships. Liaise with all departments to ensure customer requirements are met Participate and contribute to relevant company and departmental meetings. Proactive customer contact to increase service-related sales Record and report key performance indicators Assist with monthly sales & service meetings. Documenting key order intake, general activity leads/ quotes /trials and forecasting. Requirements Commitment to fully understand ERP system for service and return case administration. Ability to differentiate between customer types and specific requirements such as End users, contractors, OEM, distributor, resellers. Excellent written and verbal communication skills. Exceptional interpersonal skills, including the ability to quickly build rapport with both customers, colleagues and suppliers. Competency in microsoft applications, and experience in customer management systems. Working location Office Based. Working hours 40 hours. At Badger Meter, we see diversity and inclusion in all its dimensions as a strength of our globally operating organisation. As an equal opportunity employer, we make our personnel decisions regardless of gender identity, ethnicity, religion and belief, age, sexual orientation, national origin or disability. Privacy Statement The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here. With more than a century of water technology innovation, Badger Meter is a global provider of industry leading water solutions encompassing flow measurement, quality, and other system parameters. These offerings provide our customers with the data and analytics essential to optimize their operations and contribute to the sustainable use and protection of the world’s most precious resource.