About

Job description

Ignis Group are a Commercial Heating Specialist based in Stoke Prior Bromsgrove. We specialise in the Service, Maintenance and Installation of Commercial Heating and Hot water systems for our expanding client base throughout the Midlands.

The Role

As Service Administrator you will become a valued part of our service team working daily within our busy service department. You will be assisting with the day to day operations carrying out a number of duties to include but not limited to:

- Liaising with customers, suppliers and our field based engineers on a daily basis, dealing with requests and queries.

- Daily monitoring and management of our service email ensuring all emails are dealt with or passed to the relevant persons.

- Emailing of engineers reports from service and reactive visits including associated supporting documents.

- Matching and adding supplier and sub-contractor invoices to specific jobs within the service management software package.

- Updating of our Service management system to ensure efficiency in processing.

- Raising Purchase orders and communicating with suppliers and manufacturers.

- Any other general office duties

The Candidate

- Previous experience within a busy office environment and service team highly desirable.

- Experience of dealing with field based engineers and suppliers an advantage.

- Experienced with Office systems, Excel, Word, Outlook and Service management software required.

- Ability to adapt to new operating systems

- Strong attention to detail

- Excellent customer service

- Strong organisational skills

- Ability to work independently and as part of a team

- Self-motivated with a desire to deliver a high standard of work at all times

The Package

- 40 hrs per week, Mon-Fri 8am – 5pm

- 20 Days Holiday + Bank Holidays

- Company pension scheme

Job Types: Full-time, Permanent

Salary: Up to £26,000.00 per year

Job Types: Full-time, Permanent

Salary: Up to £26,000.00 per year

Job Type: Full-time

Salary: Up to £26,000.00 per year

Schedule:

• 8 hour shift

Work Location: One location

No Agencies!

Job Types: Full-time, Permanent

Pay: Up to £26,000.00 per year

Benefits:

• Company pension
• Free parking

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person