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Job Title: Senior Servicing Account Manager Location: North West London Salary: Up to £55,000 depending on experience plus benefits Working Hours: Monday to Friday, 9 am to 5.30 pm Hybrid: 4 days in the office and one day at home About the role of Senior Servicing Account Manager: Our client is strengthening its position in the specialist lending market, providing a range of mortgage, bridging, and development finance products (both regulated and unregulated.) They pride themselves on offering tailored property finance solutions for customers who may not fit the standard high street bank criteria. As a Senior Servicing Account Manager, you will play a pivotal role within the mortgage servicing and collections team. Working closely with the Servicing and Collections Manager, you will help ensure effective reporting, monitoring, and day-to-day servicing of customer accounts. This is an excellent opportunity for someone looking to develop their career in specialist lending, with scope to make a real impact on customer outcomes and operational efficiency. Responsibilities required for the role of Senior Servicing Account Manager: Manage and support customers with 1st and 2nd charge mortgages in arrears, ensuring timely resolutions and clear communication.Monitor, track, and discuss payment plans with customers to help them stay on track.Oversee term-expiring mortgages, ensuring smooth transitions and proactive customer engagement.Instruct and liaise with solicitors regarding litigation matters, maintaining compliance and accuracy.Provide timely, professional responses to customer queries, delivering an excellent service experience.Handle and resolve complaints during the informal stage, demonstrating empathy and problem-solving