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Senior Service Controller LOCATION: Leeds CONTRACT: Permanent Competitive Salary + benefits package Summary The Senior Service Controller role is based in the Leeds Facilities office and will work within the service centre team. The primary objective is to support Contract Managers with administration of client services (either in place of or in conjunction with Service Controllers and Contract Administrators). The Senior Service Controller will be able to conduct all Service Controller tasks and those usually conducted by a Contract Administrator (including raising requisitions and Purchase Orders for Subcontractors; creating account performance reports; attending client meetings). The Senior Service Controller will also be responsible for conducting training on IFS processes or client systems as appropriate to assist with the development of Service Controllers and onboarding of new recruits. Some of the key deliverables in this role will include: Line Management of new recruits and monitoring competency through their probationary periods.Monitoring delivery of PPM and Reactive works provided by NGB mobile workforce and sub-contractors, assigning resources appropriately to ensure completion within client SLA’s.Mentoring service controllers in best practice process adherence and advising process changes as required.Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to our system.Raising of POs for quote approved works and liaising with Subcontractors or internal engineers to ensure works completed within expectations.Monitoring account performance and reporting any concerns/areas for improvement to the relevant Contract Manager. To direct Service Controller activities ac