About

• 1. Customer & Partner Obsession Coach account teams to develop C-level and Line of Business relationships across all relevant stakeholders. Drive year-over-year improvement in customer experience, satisfaction, and relationship momentum across industry, customer, and partner landscapes. Co-sell with partners through joint customer planning and execution. Ensure team adherence to policies and processes, with 100% completion of required compliance training. Proactively identify and escalate risks, supporting controls, review processes, and investigations as needed. Lead the Media & Comms ATU sales team as a second-line leader, instilling a shared sense of mission and clarity of roles to sales managers, account directors and account technology strategists (CTO's) Conduct regular business reviews, analyse performance metrics, and make data-driven decisions to keep the business on track. Drive new business growth, ensuring sufficient qualified pipeline coverage to meet quarterly and annual targets. Execute timely renewals and drive upsell and new business through rigorous mid-term selling motions. Foster a culture of always-on selling for consumption and usage across all solution areas. Model a learn-it-all culture by developing skills in AI, security, industry, executive engagement, coaching, and change management. Lead the team through organisational evolution & change, ensuring successful transitions to new go-to-market and engagement models. Coach and develop talent, focusing on hiring, retaining, and growing key team members to meet industry and customer needs. Foster a collaborative, high-morale team culture, investing in employee growth through coaching and mentorship. Experience in enterprise technology sales leadership, including roles as a sales manager or director overseeing account teams in a complex organisation. Significant experience in the Communications and/or Media industry, with credibility and insight into industry-specific challenges. Proven history of engaging and influencing C-level executives and senior business decision-makers. Experience in people management experience, with demonstrated ability to lead managers and teams to high performance. Bachelor's degree in a relevant field (Business, Communications, Computer Science, Engineering) or equivalent professional experience. Advanced degree (MBA or similar) is a plus. Experience driving innovative solutions in the media/telecom space and a track record of solution selling. Demonstrated ability to lead organisations through change, unite teams around new strategies, and drive culture change. Established network in the media and/or telecom industry. Passion for technology and its transformative impact on media and communications.