About

ChatCraft is an AI-powered customer engagement platform built for businesses that demand more from their customer interactions. We help companies deploy intelligent conversational agents that understand their business, speak their brand's voice, and deliver personalised experiences across every channel — from websites to WhatsApp. In a world where customers expect instant, 24/7 support, most businesses are forced to choose between quality and scale. ChatCraft eliminates that trade-off. Our platform enables businesses to upload documents, connect websites, and build rich knowledge bases that power AI agents capable of handling complex customer conversations accurately and in context. The result? Up to 90% reduction in support costs, 5x faster response times, and customer experiences that actually drive revenue. We serve businesses across e-commerce, banking and finance, insurance, healthcare, and professional services — anywhere intelligent customer engagement creates a competitive advantage. From product discovery and order support to claims processing and appointment scheduling, ChatCraft adapts to your business's specific workflows. Our platform is designed for simplicity: set up in minutes, deploy across multiple channels instantly, and optimise continuously with real-time analytics and conversation insights. Whether you're a growing startup handling your first thousand customers or an enterprise managing millions of interactions, ChatCraft scales with you. ChatCraft is built by Factorial Systems, headquartered in Lagos, Nigeria, with a mission to make intelligent AI agents accessible to every business — redefining how companies engage customers, automate operations, and scale with precision. Ready to transform your customer engagement? Visit www.chatcraft.cc