About

• - Own and deliver FastTrack's customer and partner experience. - Provide architectural guidance and advice to proactively help customers identify and mitigate risk to ensure project success. Required Qualifications: - Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND experience in engineering, product/technical program management, data analysis, or product development - OR equivalent experience. - Dynamics 365 implementation experience in end-to-end ERP projects in various capacities such as Architect, Functional or Technical Lead. - Experience in delivering Dynamics 365 Solutions on any or combination of Dynamics 365 Apps such as Dynamics 365 Supply Chain, Dynamics 365 Finance, Dynamics 365 Human Resources and or Dynamics 365 Project Operations. - Power Platform experience including Power Automate, Power Apps, and/or Power BI. - Experience in a customer or partner-facing role of any capacity. - Domain skills in one of the following is a must - Professional Services, Public Sector, Distribution, Manufacturing or Retail. . - Good understanding of Azure technologies in the areas of Integration, Networking, Monitoring, Security. Preferred Qualifications: - Bachelor's degree AND experience in product/service/project/program management or software implementation, - OR equivalent experience. - Dynamics 365 implementation experience in end-to-end ERP projects in various capacities such as Architect, Functional or Technical Lead. - Experience in delivering Dynamics 365 Solutions on any or combination of Dynamics 365 Apps such as Dynamics 365 Supply Chain, Dynamics 365 Finance, Dynamics 365 Human Resources and or Dynamics 365 Project Operations. - Demonstrated skills and abilities to consistently create an engaging experience for our customers and Partners. - Solid experience in one of the following industry segments - Automotive, Housing, Beverage, Human resources services. - Passion for customers, technology and learning. Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners. - Solid problem-solving ability ranging from conceptualization to implementation. - Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity. - Story Telling: demonstrated ability to create narratives that are targeted to partners and customers on an emotional level, delivering outcomes and a call to action. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others. - Excellent communication skills with proven ability to communicate at all levels in a customer organization from CxO to end users and IT professionals. - Exceptional leadership acumen with demonstrated success in ""engaging virtual teams"" with ability to influence others and ensure results. - Ability to coach and collaborate effectively with field teams, customers, and product teams to ensure customer success. - Program or Engineering management experience implementing cloud technologies. - Travel: Occasional travel may be expected in this role.