Senior Product Lead: UK Personal Investor – Vanguard
Efinancialcareers

London
•12 hours ago
•No application
About
Senior Product Lead: UK Personal InvestorVanguard LondonOverview: This pivotal role leads strategic initiatives aimed at enhancing client outcomes throughout both our human and digital experiences. The position is responsible for shaping the Product and Experience strategy in alignment with our business direction, focusing on improving investor behavior and driving better financial outcomes for our clients. Today, many individuals feel apprehensive about investing and lack the confidence to begin their financial journeys. Even after starting investing, clients often struggle to make the optimal decisions needed for long-term success. As the Product Lead, you will be instrumental in developing this vision, innovating ways to encourage positive customer behavior, and creating experiences that foster confidence, reduce fear, and deliver timely support to maximize our clients' potential for investment success. A key enabler of this approach will be the design and implementation of targeted support journeys, complemented by guidance tools and nudges that inform, motivate, and drive client action. You will partner closely with design and product teams to build and execute. Additionally, strong collaboration with the Strategy & Offer team will be essential to ensure the translation of offer strategy into impactful client experiences and establish governance for measuring and improving client outcomes. You will be responsible for building a culture of robust experimentation and testing and develop this wider muscle within the wider Product organization. Core Responsibilities Develops and executes the Product vision & strategic approach, overseeing both human and digital touchpoints and managing the implementation roadmap.Leads the design and enhancement of targeted support journeys and interventions to positively influence investor behavi




